Zoom is a great video conferencing tool, used by many. Zoom conference calling is pretty mainstream in this age and era. In a time where the Earth is nothing more than a global village and everyone is connected through their screens, it’s normal for people to encourage learning and timely compliance through calls conducted on the internet.
With the increased use of zoom calls in all kinds of industries, it’s only natural that the need for zoom conference call transcription will be felt. Here are some reasons why should you get your zoom conference call transcribed.
In simple words, conference calling connects people from different places of the world and brings them together on one platform whether it’s for work, training, academics, or communication. And these calls go on for hours, let’s say you need to review some information and collect key points from the call. You would have to listen to the call recording from the very start. Imagine the amount of time you would be wasting.
That’s Why Should You Get Your Zoom Conference Calls Transcribed?
Quality Transcription Service is within your budget now as Servixer is excited to offer this with unmatched affordability.
Benefits of Conference call transcription
There are several obvious benefits of business transcription tools.
There are unlimited benefits to having your zoom conference calls and zoom meetings transcribed. Just knowing that there will be records for you to refer back to after the zoom meeting will help you focus more on the meeting.
By getting more out of your in-person and online meetings – and referring back to what you discussed in them easily – you can also reduce the number of meetings you need to schedule.
Research proves that 45% of team members feel pressured by the number of meetings they have to attend every week. And the fewer meetings they attend, the more efficient the few ones that are held are.
Below are some of the vast benefits of having your conference calls transcribed have;
Find Essential Information Quickly
Conference calls are a game-saver when it comes to training the whole team, brainstorming ideas, and conducting meetings with clients and management. But given that an average zoom conference call lasts from 45-60 minutes, listening back to the recordings for pieces of information may eat up a lot of precious time.
Having a transcript of your calls is convenient since you can search by keywords or sort by the speaker if you need to refer back to a particular point in your conversation.
Not only does this save time, but it also means that important details especially action items and tasks that require a follow-up, don’t get overlooked.
Improve your Website’s SEO
SEO stands for Search Engine Optimization. SEO is a process of optimizing your website so it ranks higher on search engines like Bing and Google and therefore, attracts more traffic to your site which is more likely to buy your products or services. Study shows that more than 70% of all online experiences start from a search entered into the search bar of Google or Bing. This just goes to prove how big of an impact SEO has on the success of a company.
One way to improve your SEO strategy is to upload your transcriptions to your company’s website. Having longer content like your zoom meeting transcripts on your site gives you a better chance of including more keywords in your website which will help increase your SEO score and your website will rank higher.
Apart from that, it will allow potential customers to have an inside look into how your company operates, promoting trust within your client base.
A Unique Approach to Employee Evaluation
Conversational analytics and KPIs provide valuable insight into employee performance and productivity. Managers can see the number of calls an agent takes per day, how many they miss, how much time they spend on the phone, and other essential information. But the data isn’t always enough to tell the full story.
Reviewing transcripts of your meetings allow you to get a more subjective look at your employees’ behavior and helps pick out details that numbers alone can’t tell.
During meetings, a customer service representative might share excellent ideas and offer important feedback despite having a lower first-call resolution rate than you’d like. A call transcript can be a unique and effective way to identify leaders within your organization who would otherwise go unnoticed.
In the same way, you can find out who isn’t speaking up in your team so you can encourage them to share their ideas for the future and evaluate what they are engaged in.
When you have sharable call transcripts on hand, you can easily email them out to stakeholders, board members, customers, and other employees. About 66% of today’s consumers say they look for transparency in brands when choosing which companies to do business with. Not only does this improve your company’s reputation, but it also makes your consumers feel more valued and included in your daily operations which will help increase trust and loyalty within your customer base.
This level of transparency allows you to prevent or quickly clear up miscommunications and mishaps because transparency and compliance go hand-in-hand.
Compliance With Industry Regulations and Legal Protection
Depending on the specific industry you work in, your company may be legally required to record and provide transcriptions of all your conference calls. For legal firms, journalism platforms, and finance companies this is especially necessary.
Even if you belong to an industry where it is not necessary, it offers an additional layer of legal protection.
For example, if a client claims you provided them with a specific verbal contract giving them a quote for the completion of a certain project within a certain time. Now, if the client claims that you didn’t hold up your end of the contract then you may refer to the meeting transcript to escape such false claims.
To avoid a potential lawsuit, fines, or endless back-and-forth with clients, all you have to do is show the customer the transcript.
But before you record any customer-to-rep calls and have them transcribed by a third party, make sure you are educated about the call recording laws in your state.
In today’s world, your promotional materials, website, video meetings, meeting recording, and more must be as accessible as possible. By transcribing your business calls and zoom meetings, you can ensure that those who are deaf or can’t attend a meeting due to some kind of difficulty can still participate.
And it’s not only about increasing accessibility for people with disabilities. There might be some of your team members who won’t be able to attend a meeting due to poor internet connection in their location. Having a transcript will ensure that these employees get all the pieces of information so your whole team is on the same page.
Also, there are some people who remember and retain information better through reading than listening. Some might have had a bad day and would simply zone out during the zoom. So having a zoom recording and transcribing will help a lot of your employees keep track of the important information and also increase productivity as well as employee satisfaction.
Furthermore, zoom transcripts offer accessibility by allowing employees and customers who could not attend the original meeting to review what was discussed. Additionally, those who do not have time to read the entire transcript can easily find the sections most relevant to their interests by searching by keyword.
More Detailed Customer Insights
In addition to providing management with information about employees, a text transcript is also an excellent way to learn more about your customers. You can gain an understanding of what your customers want, what they expect from your brand, and what they suffer from by reviewing transcripts of client meetings or even internal meetings with your market research team.
These transcripts can also offer valuable insight when it comes to customer demographics, trend forecasting, and improving your sales pitches as well as employee training.
For Archiving Purposes
Lastly, conference call transcripts can aid in the development of strong documentation and archives for the company. These transcripts can be reviewed by compliance officials, consultants, upper management, and at the end of the year for a year-end review or board meeting. Transcripts can be read by your employees to determine their strengths and weaknesses. Transcripts can also be used to share meeting notes and highlights immediately when needed.
Plus, transcript file sizes are usually much smaller than video files, so uploading them to the cloud storage or your website will take up far less space.
Live Zoom Transcription
Zoom offers a live captioning service known as the zoom transcription service that transcribes your conference calls and zoom meetings live through automated speech recognition software. Research shows that about 70-80% of a live transcript is accurate and allows the listeners to understand clearly what is being spoken in a zoom call.
But automated transcription is just that- automated.
Cons of Automated Live Captioning
Although speech recognition has made zoom conference calling much easier. It is still subject to many limitations that make it just a few steps behind human transcription.
Accents and Crosstalk
Zoom captioning isn’t advanced enough to detect the change in conversation and dialogue between multiple speakers when there is crosstalk in the conference call. Accents also happen to be a weak point for automated transcription software as they are unable to recognize words spoken in foreign accents.
Poor Audio Quality
Although the call transcription software works like a dream for audio files with high quality. The same can’t be said for low-quality complex files. Many a time, an individual in the conference call may be outside of the road or in a setup where there is a lot of background noise. AI isn’t well suited for conference calls like that.
Limited Language Vocabulary
A computer must be taught the words it has to detect. That’s why automated transcription tools have limited vocabulary when it comes to proper nouns, technical jargon, slang, and accents. that’s why it may make a lot of mistakes when it comes to captioning language and words that it doesn’t recognize.
Why choose Manual Transcription for your Zoom call transcription
Manual transcription as the name suggests is transcription provided by human transcriptionists that are trained in the related field of transcription. There are many benefits of choosing manual transcription for your zoom call transcription.
Human transcripts are proven to be much more accurate than machine transcription. This is because a human can listen and look up things that they don’t understand. Also, human transcriptionist has extensive knowledge of language so they can detect words and languages much more easily.
Conference calls are excellent for brainstorming sessions, virtual meetings, and training sessions but they may last more than an hour. Human transcription gives you accurately placed timestamps so you don’t have to listen to the conference call all over again to search for relevant information.
You can easily read or search the transcript to find the desired information faster with human-generated transcripts that provide almost a perfect record of the audio conversation.
Conference call transcription helps you create easily storable documents that do not take up much space. Instead of uploading a complete conference call video file to your company’s cloud storage, you can simply upload a smaller text file containing all the information.
These call transcripts can be studied by compliance officials, higher management, and consultants whenever the need arises. Not to mention, they can also be of great use during annual and board meeting sessions.
It’s much better than Automated Transcription!
Although, machine transcription has its perks like delivering transcripts at faster speed and cheaper rates. Human transcription can never be beaten by it. Human transcription defeats all the cons of automated transcription and makes certain to provide accurate, smooth, and flawless transcription services.
Why should you get your zoom conference call transcribed?
After reviewing everything discussed above, it is safe to say that you should get your zoom calls transcribed to facilitate your employees, increase the productivity of your team, and also help with increasing employee satisfaction. Apart from that, it will allow you to reuse this content on your website and will serve as a valuable source of information for training your team and getting them caught up with the rest of your workforce.
Servixer provides accurate Zoom transcription services at affordable rates and fast turnaround times. Our dedicated Zoom meeting transcription services (audio file and video files) can be customized as per your needs by our dedicated team.
Contact us today and get your hands on fast and accurate transcription.